How to Win Friends & Influence People
- 15% of financial success is due to technical skills — 85% is people skills.
- The human individual lives far within his limits. Habitual failure to use powers.
- Arouse in the other person an eager want.
- Don't criticize, condemn, or complain.
- Show authentic appreciation and compliment others.
- Ask questions.
- Smile and say other people's names often.
- When confronting, begin and end with positives.
- There is no way to win an argument.
- The only way on earth to influence other people is to talk about what they want and show them how to get it.
- Know the value of charm.
- Get others to think your conclusion is their own.
- Encourage others to talk about themselves.
- Never bluntly tell people they're wrong. Call attention to their mistakes indirectly.
- Let others save face.
- You can make more friends in two months by being interested in them than in two years by making them interested in you.